Tocayo Imports is a family owned and operated business. Our retail store and warehouse is located in San Diego, California. All of our products are handcrafted, custom-made, and ship from San Diego, California.
Tocayo Imports (formerly known as Cualli Imports, Inc.) has been established in order to provide customers with the most genuine, high-quality rustic furniture and decor that Mexico has to offer. Since 2003 we have been able to satisfy our customers with a wide variety of traditional-handcrafted products at a very affordable price. Our firsthand experience in the manufacturing process and carpentry enables us to provide you with excellent product knowledge and high quality custom-made products that will last a lifetime. Our commitment is to provide first-class customer service and apply the utmost attention to detail when we pack and ship your products.
Please contact us at the listing below with any questions, comments, or concerns regarding our products, your orders, or for help with a future order. We ask that you please contact us prior to making your purchase in order to clarify any details regarding your inquiries, purchase, or shipping information. A highly-qualified member of our team will gladly assist you.
Mission Statement
Tocayo Imports’ mission is to emphasize on customer service, quality, honesty, integrity, attention to detail, and thinking “outside-of-the-box.” These lifelong objectives create openness for some of the most important elements to a positive outlook towards life, which include love, laughter, and culture.
Contact Us at:
Phone: 619-512-2260
Email: info@tocayoimports.com
Shipping
All of our orders ship from San Diego, California, and we offer free shipping within the San Diego County area. We also ship to anywhere in the world, from which certain shipping rates may apply. Our in stock orders ship domestically within the intercontinental U.S. within 5-10 business days, and any orders not found in stock (back orders) may take up to 2-3 weeks. For all personalized, enhanced and special orders, the duration of your shipment may take 3-6 weeks depending on the specifications that the order consists of. Specifications of all special orders and back ordered items will be clarified to our customers by a qualified team representative at the point of sale. We will make sure that our customers receive confirmation and tracking information as soon as any purchases have been prepared for shipment.
PLEASE ASK US ABOUT OUR CUSTOM SHIPPING RATES UPON
REQUESTING YOUR ORDER.
Store Policy
Tocayo Imports strongly focuses on applying attention to detail to every aspect of our business and giving the best customer service and respect to our clients. We also reserve the right to refuse service to anyone deemed necessary. Since all of our products are handcrafted and custom-made, all sales are final once the purchase is complete. All purchases are subject to a minimum required deposit of 50% for material and administrative costs, which is non-refundable. However, after receiving the items, we are more than happy to work out any changes or inconveniences with our customers' orders if the items received are not in compliance with the original order. It is our privilege to have the opportunity to serve you, so we ask that you please contact us to clarify all details in regards to your order prior to making your purchase. There is a 30-day exchange guarantee with original receipt for damages that may have been found in products during transport.
