All of our orders ship from San Diego, California, and we offer free shipping within the San Diego County area. We also ship to anywhere in the world, from which certain shipping rates may apply. Our in stock orders ship domestically within 5-10 business days, and any orders not found in stock (back orders) may take up 2-3 weeks. For all custom and special orders, the duration of your shipment may take 3-6 weeks, all depending on the specifications that the custom order consists of. Specifications of all special orders and back ordered items will be clarified to our customers by a qualified team representative at the point of sale. We will make sure that you receive confirmation and tracking information whenever any purchases are made.
PLEASE ASK US ABOUT OUR CUSTOM SHIPPING RATES UPON
REQUESTING YOUR ORDER.
Tocayo Imports strongly focuses on applying attention to detail to every aspect of our business and giving the best customer service and respect to our clients. We also reserve the right to refuse service to anyone deemed necessary. Since all of our products are handcrafted and custom-made, all sales are final once the purchase is complete. However, we are more than happy to work out any changes or inconveniences with our customers' orders if the items received are not in compliance with the original order. There is a 30-day exchange guarantee with original receipt for damages that may have been found in products during transport.